Home > Customer Service > Frequently
Asked Questions
Below
is a list of common questions and answers that may help
you prior to contacting our customer service. If you have
additional questions, not shown here, please contact
us for further assistance.
Ordering
Questions
How
do I place an order?
Can I make changes to my order
after it has been submitted?
What if I have a question about
a product?
Does my browser need to
be set to "accept cookies" to place an order?
Payment Information
Will
I need to pay sales tax?
What methods of payment do
you accept?
Is it safe to use my credit
card online?
When is my credit card charged?
Shipping & Returns
How
long does it take for my order to be delivered?
Do oversized products require
additional shipping charges?
What is unionsource.com's
return policy?
What if my product arrives
damaged?
Accounts
What
is the benefit of setting up an account?
What if I forget my password?
Ordering
Questions (top)
How
do I place an order? (top)
When you have chosen your particular product, simply click
the "Add to Cart" button. Clicking this button
will place the item in your shopping cart. At that point,
you can continue shopping or proceed to checkout. When
you have finished adding items to your cart, click the
"Checkout" button to enter your shipping and
billing information.
Can
I make changes to my order after it has been submitted? (top)
We're sorry, orders cannot be changed once they have been
submitted. We apologize for any inconvenience.
What
if I have a question about a product? (top)
If you have a question about a product, please contact
us and we will be happy to provide
any additional product information you may require.
Does
my browser need to be set to "accept cookies"
to place an order? (top)
Yes. Your browser has to accept cookies to place an order
with us. Generally, browsers accept cookies by default.
However, you may need to change your settings to enable
cookies if you're experiencing problems in the ordering
process.
Payment Information
Will
I need to pay sales tax? (top)
UnionSource.com is required by law to remit sales tax
on all non-apparel items shipped within Washington DC.
What
methods of payment do you accept? (top)
We accept credit card payment in the form of Matercard
and Visa.
Is
it safe to use my credit card online? (top)
As you complete your order through our online store, you'll
be asked for your name, address and credit card number.
We use Secure Socket Layer (SSL) - the leading data encryption
technology on the Internet - to send this personal information
in an encrypted code to our servers. Only UnionSource
can decode your encrypted information. Plus, this encrypted
data is stored on a protected server until your order
has been shipped. For more information on the safety of
ordering online at unionsource.com, please review our Privacy
& Security policies.
When
is my credit card charged? (top)
We use live credit card validation so your card is charged
when your order is placed. Because of this, it is very
important that you click on the "submit order"
button only once to avoid the possibility of multiple
charges.
Shipping
& Returns
How
long does it take for my order to be delivered? (top)
Most items leave our warehouse within 3-5 business days
and take approximately 3-5 business days for delivery.
All custom/special order items will take 4-6 weeks for
delivery. Please contact
us if you require expedited deilvery
on your order.
Do
oversized products require additional shipping charges? (top)
Yes, some of our larger products require shipping and
handling charges in addition to normal shipping rates.
Please reference product pages for information on particular
items.
What
is unionsource.com's return policy? (top)
We appreciate your business and want you to be satisfied
with your products. Please review our complete return
policy for more information.
What
if my product arrives damaged? (top)
In the unlikely event that a product arrives damaged or
defective, we will credit you for the returned item upon
receipt and send you a replacement with no additional
shipping charges. Please review our complete return
policy for more information.
Accounts (top)
What
is the benefit of setting up an account? (top)
Setting up and maintaining an account with CampaignSource.com,
will simplify your shopping experience and expedite your
checkout. Click
here to create an account now.
What
if I forget my password? (top)
In the event that you forget your password, simply enter
your login name and select the "email me my password"
option prior to clicking the "Login" button
to have your password e-mailed to you immediately.
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