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Customer Service >
Return Policy
At
UnionSource.com, we appreciate your business and strive
to provide you with quality customized products.
Unfortunately,
since all custom products are manufactured based on client
approval of artwork, any resulting errors are at the customer's
expense and cannot be returned or refunded.
Products may be exchanged if you are
not satisfied with product quality or if the order was
filled incorrectly.
Exchanges are also offer for damaged or defective merchandise.
We will credit you for the returned item upon receipt
and send you a replacement with no additional shipping
charges. Simply follow these three steps to ensure proper
processing:
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 c |
Call
us at 202-374-6756 for authorization AND for
the correct return address. |
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c |
Repack
item(s) in the original packaging and include a copy
of the original packing slip. |
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c |
Send
your purchase back to the authorized address by any
method you wish. Once the package has been received
we will happily send you a replacement. |
For
more information, please contact us at: 202-374-6756
customerservice@unionsource.com
You
may also send inquiries via US Mail to:
UnionSounce.com
P.O.
Box 15084
Washington DC 20003
As always, THANK YOU for shopping at
www.UnionSource.com
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